Enterprise Individual Customer Performance Ratings (%)
Autumn 2011
| Seat availability |
83 |
| Punctuality of service |
83 |
| Personal safety |
89 |
| Convenience of train times |
83 |
| Relaxing journey |
88 |
| Provision of information on delays |
82 |
| Internal cleanliness of trains |
86 |
| Cost and value for money of tickets |
78 |
| Quality of toilets |
78 |
| Service frequency |
83 |
| Staff attitude |
87 |
| Heating, Lighting, Ventilation |
86 |
| Speed/ease of ticket purchase |
85 |
| Level of information provided on-board |
81 |
| Level of information at stations |
84 |
| Availability of onward transport (trains, buses and taxis) |
81 |
| Quailty and value for money of catering |
76 |
| Provision of telephone bookings and information |
77 |
| Cost and availability of car parking |
79 |
| Overall quality of the trains |
85 |
| Overall satisfaction |
83 |