Monitoring Results
Metro Observation Ratings (Buses) (%)
| Reliability |
100 |
| Punctuality of departures |
100 |
| Punctuality of arrivals |
95 |
| Standing within acceptable limits |
100 |
| Staff wearing full uniform |
98 |
Metro Individual Customer Performance Ratings (Buses) (%)
| Punctuality |
77 |
| Cleanliness of buses |
70 |
| Comfort of seating |
79 |
| Availability of seating |
83 |
| Standing time |
91 |
| Heating/Ventilation |
80 |
| Lighting on buses |
87 |
| Helpfulness of staff |
75 |
| Value for money |
71 |